Shipping policy
Thank you for shopping with Intofa! We are committed to processing and shipping your order as quickly as possible. Please review the details of our shipping policy below.
Order Processing
Order Cut off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
Orders placed after this time will be processed the next business day.
Handling Time: 1–3 business days (Monday to Friday).
During this time, your order is prepared, packed, and handed to the carrier.
Estimated Delivery Time
Transit Time: 4–10 business days (Monday to Friday).
Total Delivery Time: 5-13 business days.
Delivery times may vary depending on your location and local customsÂ
Shipping Costs
|
Destination |
Condition | Â Shipping Costs |
| United States | Orders $0.00–$200.00 | $6.99 |
| United States | Orders $200.00 and up | Free Shipping |
| Canada | Orders $0.00 CAD–$200.00 CAD | $8.99 CAD |
| Canada | Orders $200.00 CAD and up | Free Shipping |
Delivery Terms
We partner with trusted carriers including USPS, UPS, and FedEx to ensure safe and reliable delivery of your orders.
Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a confirmation email that includes your tracking number(s). Please note that tracking information may take up to 24 hours to become active.
Lost or Delayed Shipments
If your order hasn’t arrived within the expected delivery window, please reach out to us at support@intofa.com. We’ll help track your package and follow up with the carrier to resolve any issues as quickly as possible.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. If you notice a mistake, contact us right away. Once the order has been processed, address changes may no longer be possible.
Contact Information
E-Mail: support@intofa.com
Phone: +1 347-338-6251
Customer Service Hours: Monday to Friday between 9:00 am to 5:00 pm EST.
We aim to reply to all requests within 24 hours.